Broken 3D Printed Parts Policy

If any 3D-printed SpinPerfect product is accidentally damaged within 1 year of purchase, we’ll replace the part free of charge—you’ll only need to cover the cost of shipping.

To receive your replacement part, please provide:

• Photos of the broken part emailed to hello@spinperfect.com
• Your original 4-digit order number (from your receipt)
• Your name, phone number, return shipping address, and a brief note on how the part was damaged

In some cases, we may ask you to mail the broken part to us (shipping cost is the customer’s responsibility) so we can study it to improve our design. If we need you to mail the broken part to us, you can ship it to: Mike Pauly / SpinPerfect: 110 Trail Ride Way, Willis, TX 77318

We will replace your part no matter how it broke - whether your dog chewed it, it tipped over, or even if it was run over by a car. Every break helps us refine our designs. By carefully looking at damaged parts, we can continue to strengthen and improve our products for the future.